Refund policy

Last updated: June 29, 2026

We want you to be happy with your purchase from Decorarq. This policy explains when returns, exchanges, and refunds may be available.

Returns

·         You may request a return within 30 days of delivery.

·         To be eligible, items should be unused, in original condition, and returned in original packaging when possible.

·         Returns sent without prior approval may not be accepted.

Non-Returnable Items

·         Gift cards.

·         Sale or clearance items, unless required otherwise by law.

·         Custom or personalized products.

How to Start a Return

To request a return, email support@decorarq.com within 30 days of delivery and include your order number and the reason for the return. Ship the item back using the shipping label we will provide by email and return to 9047 SW 147th Ct, Miami, FL 33196, USA.

Return Shipping and Fees

·         Decorarq pays the return shipping charges; we provide a prepaid return shipping label for eligible returns within 01 business day.

·         We do not charge a restocking fee.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with your order number and clear photos so we can help resolve the issue quickly.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges and Cancellations

If you would like a different item, return the original item once approved and place a new order. Orders may be canceled within 12 hours of placement by contacting us as soon as possible.

Contact

Email: support@decorarq.com
Phone: +1 305-686-8361
Business Address: 9047 SW 147th Ct, Miami, FL 33196, USA