FAQ

Last updated: June 27, 2026

Welcome to Decorarq's FAQ page. If you do not see the answer you need, contact us at support@decorarq.com and we will be happy to help.

·         How do I place an order? Browse our store, add items to your cart, and complete checkout online.

·         Can I cancel or change my order? You may request a cancellation within 12 hours of purchase by contacting us as soon as possible.

·         Will I receive an order confirmation? Yes. You will receive an order confirmation email after checkout.

·         Where do you ship? We currently ship within the United States only.

·         How long does delivery take? Most orders arrive in 3-7 business days, including processing and transit time. Visit our Shipping Policy for details.

·         How can I track my order? You will receive a tracking number by email once your order ships.

·         Do you offer expedited shipping? No. We currently offer standard shipping only.

·         What is your return window? Eligible items may be returned within 30 days of delivery.

·         Do you offer exchange? No, If you would like a different item, return the original item once approved and place a new order. See Return & Refund Policy for more.

·         When will I receive my refund? Approved refunds are issued within 10 business days after we receive and inspect the return.

·         What payment methods do you accept? Major credit and debit cards available at checkout.

·         Is my payment information secure? Yes. We use secure payment processors and SSL encryption.

Contact

Email: support@decorarq.com
Phone: +1 305-686-8361
Business Address: 9047 SW 147th Ct, Miami, FL 33196, USA